archath's profile

archath

New Contributor

 • 

6 Messages

Closed

Packet Loss, Gaming, VOIP problems

https://drive.google.com/open?id=1mN-M6wjHgDxhlhSNRkFWoqXjmOeYOypb

I have been experiencing poor performance with video calls and online gaming.  I ran EMCO Ping Monitor and saw a trend where my connection is worst during the day and gets quite a bit better in the middle of the night.  I wonder if there's just more traffic in my neighborhood than Cox can handle.  I am in Scottsdale AZ.

I am not sure a resolution is possible right now with all that's going on, but I would like to hear from Cox if they acknowledge that there are problems on their end in my neighborhood.

Discussions

 • 

Updated 

3.1K

3

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

I'm a little confused by the date you've collected. It appears you're testing the connection to the router and not the Internet. Can you try testing from a different device and see if you still experience problems?

-Chris

3

0

A
archath

New Contributor

 • 

6 Messages

Hi Chris, there are 5 tests in the document.  I include a test to the router to establish that my LAN is solid.  The other 4 sites (cox.com, yahoo.com, cloudflare.com, and google.com) show that they're all equally bad.

Like

Reply

0

K
KevinM2

Former Moderator

 • 

1.5K Messages

Hi Archath, to better understand the issues you're having, can you please email us hard-wired traceroutes and/or PingPlotter results to the gaming servers that you're having issues with? We can be reached at cox.help@cox.com. We will need to view each hop on a hard-wired connection, to determine if the latency or packet loss is occurring on our network. Fluctuations in latency within connecting networks outside of Cox’s network is generally something that we do not support. -Kevin M. Cox Support Forum Moderator

Like

Reply

0

J
jonathonjoseph

Contributor

 • 

66 Messages

Chris, I am in Scottsdale AZ and my ping plotter looks exactly the same as yours. Its over sold and saturated nodes that Cox is refusing to split or take any action on. Since Cox has a monopoly in Scottsdale on broad band we are screwed without support from the FCC. I highly encourage you to fill this out and help drive a resolution to the Scottsdale and other Arizona problems that have existed for over two years now. https://consumercomplaints.fcc.gov/hc/en-us/signin?return_to=https%3A%2F%2Fconsumercomplaints.fcc.gov%2Fhc%2Fen-us%2Frequests

Like

Reply

0

S

Smokeytheflea

New Contributor III

 • 

18 Messages

Archath, I have been having problems in Gilbert as well. I found this article and it's spot on with my problem. Does any of this sound familiar?https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25144/high-jitter-causing-instability-in-voice-programs-along-with-games?tempkey=55c317d3-1e6b-4f83-b2fb-e54f5eace4cf

Let me know, so when I call .. again, I can tell them it's not just me and is happening all over.

Thanks!

0

0

A

archath

New Contributor

 • 

6 Messages

I did have a technician come out yesterday.  He ran a new drop from my house to the node and plugged his tester, as well as plugging in my gateway, to the coaxial cable at that location.  Still got 5% packet loss, so at least we no longer have to scrutinize my equipment or my house's wiring.  He filed an outage with Cox but I don't know how long it will take for any progress to be made.

1

0

J
jonathonjoseph

Contributor

 • 

66 Messages

archath The good news is we are likely on the same node and I have been fighting a split for 2 and 1/2 years with Cox so your lucky your ahead of the game already. The bad news is that Cox is currently stating they cant split the node until October of this year. Even when quarantine is lifted, you will be at 5% packet loss from 5pm until 10pm each day. The positive note is you will have usable internet from 11pm to 5Pm each day if you dont have a job or anywhere to go. 

https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25324/update-for-south-scottsdale-arizona-64th-and-thomas-node-others-for-refunds

Like

Reply

0