Packet loss for a month now.

Any games I play I notice a stutter. But to answer your question its CS:GO. Thats the game I play the most. A service technician is on his way to my home. Hope this fixes it. Since you didn't detect any issue from my modem I assume its the cables out here or the neighborhood box. Cause 75 dollar fee is too much when I know its not my end. This just started out of nowhere. 

Well the technician came and there is nothing he can do. It's beyond his reach. its the neighborhood's problem. Everything is working fine on my side. its the outside world that is bad. and I am doomed forever cause if I don't move so as my ping spikes, packet losses and many more.

1st.) Around 6pm and up is when the connection gets spiky. 
2nd.) Its not only CSGO but also other games like Overwatch.
3rd.) There are many servers that players play on randomly whatever the game gives to them so I don't know how accurate I am in terms of averaging. Trying to traceroute a specific one is hard to pinpoint. Any game I am playing there is lag so I doubt its a "game server issue" No one im playing with has the same problem.
4th.) Images:
https://imgur.com/a/x79BPAohttps://imgur.com/a/rblFjON
https://imgur.com/a/pXIhpZE

1st picture -- I should be getting lower than 50 ping if im pinging colorado area and I am getting 89ms. Those kind of latency should be saying that the servers are overseas if we are talking about constant flow and fair connection.But theres too much congestion here in my neighborhood. Download speeds should be close to 150mbps since I bought that package but its nowhere near that.

2nd picture-- shows how much packet i lost and how the pings are high comparing yesterday's graph I showed to the technician.

3rd Picture shows the different servers to play on randomly. and its 1 out of 24 "rooms" since Atlanta Georga closer to mine I chose that to tracert.

*************************************************************************************
C:\Users\Bruce Niere>tracert 162.254.199.0

Tracing route to 162.254.199.0 over a maximum of 30 hops

  1    45 ms    50 ms    54 ms  10.8.1.1
  2    65 ms    49 ms    49 ms  1-80-44-64-.reverse-dns [64.44.80.1]
  3    44 ms    46 ms    55 ms  38.32.92.249
  4    52 ms    44 ms    45 ms  be2179.ccr21.den01.atlas.cogentco.com [154.54.25.173]
  5    57 ms    56 ms    44 ms  be3414.rcr21.b006467-6.den01.atlas.cogentco.com [66.28.4.206]
  6    43 ms    51 ms    43 ms  151.139.120.3
  7    64 ms   131 ms    52 ms  151.139.120.65
  8    74 ms   138 ms   126 ms  100.65.0.57
  9    76 ms    78 ms   109 ms  100.65.0.52
 10    84 ms    99 ms   104 ms  151.139.60.6
 11    83 ms    82 ms   111 ms  151.139.60.5
 12   106 ms    80 ms    80 ms  209.197.26.11
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

***********************************************************************************

5th.) I suggest and begging to someone big person there in Cox to come to my area and fix this issue.

PS. I checked if anyone was streaming video during the speed test and there was no one. I also left the traceroute running alone. so as my ping/packet loss test. In short, every test I did was done in isolation.

jwbush2 I have been battling with them for quite a while now and still no progress of issue. They keep saying that I have to wait for their network team for a response. It's been a week of back and forth but their answer is still "Bruce, we are continuing to monitor the request and will certainly follow up with you just as soon as we have an update" I talked on the phone, here, twitter but still no solution for this problem.  They requested for a latest or current status of my connectivity. So I made them a video to review.



I already have called out kevinm2 and allan but they haven't answered..

Kevin I have talked to the twitter support over there and they are just ignoring the fact that there is a problem here is what they said.

"We did receive an update that no concerns were with the routes and if you are still having concerns with only getting to this site, you may need to reach out to them directly. Another thing you may want to try if you have not tried it is to change your DNS settings in your router. Some gamers will change their DNS to 1.1.1.1 instead of to obtain it automatically. -Dan"

Its just beat around the bush at this point. I ask, support person will read a script and say we will check the network team. after a day of asking same loop all over again. "no problems found". While I am here experiencing the problem 24/7. I hope you have an answer to this because this. Maybe you can solve my problem and actually solve it and not read a script. and no..changing DNS doesn't help.

I see that there are a lot of us complaining about the packet loss issue.. and lots of them pointing out your guy's routing issue with loss in it. We have clear evidences .Any updates on this matter? Because when I ask this question, you guys dodge it or not answer it or just answer plainly about my modem has no issues when my question is about your guy's server hopping issue.

Still waiting to hear back on this trash. Nothing has changed and every game I’ve switched to does the same thing so it’s not Riot servers or steam servers or DE servers. It’s cox. 

All of this information has been provided above by OP. I don’t have the patience to go through each of these steps with you like Bruce Niere already has. 

Robert

I went through this whole thing for months (bad latency over a year) and feel your pain. I documented everything with ping plotters. In the end I had to switch ISPs to get the result I needed. It is because of Cox's bad routing for games and aging infrastructure. I found it had to route to the East Coast to play games on the West Coast servers.

I am sure with everyone being home during this quarantine the issue is a lot worse.

Hope you get it taken care of!

Same, and for all games. Wired connection, ping to my router is <1ms, ping to google.com spikes, times out, and is consistently high in peak hours.

I believe it's a node issue and they can't do anything to fix it. I also work from home and i've gotten terrible response back about this for a while now. Paying over $100 a month for something that doesn't work properly is unacceptable.

yeah their network is absolute trash, they are going to be in big trouble when Starlink and 5g start coming online. I for one will be switching. I'm tired of the "we see nothing wrong" ** while you provide graph after graph of the very obvious things wrong. I hope they go under. I hope the employees here feel good about the ** they are serving up.

Same, can't wait for starlink to be on the public market