Outlook 365 won't connect IMAP/POP

I spent time with the cox.net support representative and they couldn't solve this issue. I also spent time talking to Microsoft today (to solve an unrelated issue) and they helped me out with this one as well, but to no avail. No matter what I did, Outlook 365 will not connect to cox.net.

Procedures tried:

recommended cox.net settings for both IMAP and POP email. both don't work

Variations on all settings (SPA, ports, etc.), made no difference

using a brand-new Outlook profile. No change

using other email programs. In my case, I used Thunderbird to access the IMAP server with no problems, sending or receiving email.

verified password and connection to cox webmail. Check!

I'm honestly not sure at this point how to solve my problem. Am I just stuck with another email program? Lame.

LisaH

Moderator

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1.1K Messages

Hi Boneless3vil. If you have tried everything including speaking with Microsoft, then I am sorry to say, that your issue is unresolvable. I know this isn't the answer you were expecting. This is going to be one of those issues that we are all at a loss as to what could be causing the issue. Especially if it works in other programs like Thunderbird. You can also use Cox webmail, myemail.cox.net to check your email. I am sorry we can't be more help. - Lisa - Cox Support Forums Moderator

Boneless3vil

New Contributor

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3 Messages

LOL… ***. Definitely not the answer I wanted to hear. Oh well. I've never once had a problem this bad with cox email and I've been using high-speed Internet since 1995.

rat1028

New Contributor

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1 Message

Check out this web page: support.office.com/.../POP-and-IMAP-email-settings-for-Outlook-8361e398-8af4-4e97-b147-6c6c4ac95353

I was having same issue and this solved it. Key (for me) was enabling encryption on POP as well as SMTP. Good luck

Welcome to the Cox Community

Outlook 365 won't connect IMAP/POP

Boneless3vil

rat1028

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