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Margarita_Rubio

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Outages since yesterday June 12th

Yesterday there was an internet outage and it has not been fixed even today. I have not received any updates since the morning of when they restored service, supposedly they have been undergoing maintenance but I haven't seen any updates on it and it's getting stressful.

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Shariel

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322 Messages

Margarita_Rubio, I am sorry you've been in an outage. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum. 

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abeautifulmess

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Yes same here I get no updates they should have warned us or told us days ahead before doing whatever this maintenance is, I'm very frustrated 

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RaquelD

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304 Messages

Hello. I'm terribly sorry that you have been affected by a prolonged outage. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you. 

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