Outages in Phoenix for the past 2 days 9/9 and 9/10 2021

Seeing following problems from home work computer to office work computer for past 2 days.

Called Cox phone support. After waiting 22 minutes was connected to someone's child talking gibberish.

Very unprofessional.

Here's what the trace route info looks likes here in Phoenix from Sun City area to Midtown/Glendale area (Dunlap). Leaving off my home & work IP addresses.

Tracing route to xx.xxx.xx.xx over a maximum of 30 hops

  1     3 ms     2 ms     1 ms  192.168.0.1
  2     *       18 ms    22 ms  10.128.128.1
  3    23 ms    13 ms    13 ms  100.127.76.46
  4     *       14 ms    13 ms  100.120.164.131
  5    17 ms    18 ms    12 ms  xx.xxx.xx.xx

and

Tracing route to xx.xxx.xx.xx over a maximum of 30 hops

  1     3 ms     1 ms     2 ms  192.168.0.1
  2     *        *       18 ms  10.128.128.1
  3     *       16 ms     *     100.127.76.46
  4     *       26 ms    20 ms  100.120.164.131
  5    43 ms    25 ms    92 ms  xx.xxx.xx.xx