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sherryibrahim

Visitor

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1 Message

Outages daily for at least 3 days now

Last month there was a weekday I was home and the internet was basically out all day, and now we’re on three days in a row of nightly outages when I need to be online. Wichita KS area. Why is this suddenly so danged unreliable? Starlink is starting to sound appealing

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Allan

Moderator

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2.4K Messages

Hello. I can certainly understand your concern with loss of service. Please feel free to email us at cox.help@cox.com, so we can assist you. 
-Allan

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tech_man

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New Contributor III

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68 Messages

I wonder what Cox would do when they lose all their customers Because of this Even in other states experiencing the same problems

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RaquelD

Moderator

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278 Messages

Hello. I'm sorry to hear that you're experiencing trouble. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with your full name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  


-Raquel

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tech_man

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New Contributor III

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68 Messages

i’m OK. That’s all you guys know how to say. just admit you got problems

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RaquelD

Moderator

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278 Messages

We rely on our customers to let us know when things arent quite right. We certainly dont want you to continue having issues. We're here to help if you change your mind. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. To have your services addressed, please email us for assistance. Thank you. 


-Raquel

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tech_man

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New Contributor III

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68 Messages

I have someone coming out tomorrow and I had someone come This past Friday. The same thing happened the past two days

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RaquelD

Moderator

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278 Messages

While I dont like that you've had service trouble for the past two days, Im glad its being addressed. Please reach out after should you have any other concerns or questions. We can help if there are further steps needed too. Have a great day! 
-Raquel

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