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aurimouton

New Contributor II

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3 Messages

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Outage Every Week

Cox is the only internet provider available in my area so unfortunately I can not switch, but every week I am experiencing an outage with my internet. I still have to pay $70 a month for inconsistent internet services. This is so frustrating and it’s hard to get in contact with an agent or representative to help me. I can not wait to move so I can get rid of their services altogether. 

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WiderMouthOpen

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Esteemed Contributor III

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3.5K Messages

Are they declared outages? If so, contact Cox for a credit. If not, did you want to troubleshoot? If so, tell us about your network and how it's configured. What model modem/router? How does the coax get from  the pole/street to the room the modem is in? Does the modem's light change?

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aurimouton

New Contributor II

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3 Messages

Yes, they are always declared outages. I believe it’s the infrastructure in my area I will have to ask my dad more about it (he used to be a tech for cox). I have the Panoramic wifi modem

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WiderMouthOpen

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Esteemed Contributor III

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See if your dad can contact dispatch or the SOC and see what is going on. Nothing really anyone here(including moderators) can do about outages. They can only see what customers can see on the outage page. You might have luck calling in and asking for CAG/Tier 2 but that is a long shot too. 

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aurimouton

New Contributor II

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3 Messages

Thank you!

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WiderMouthOpen

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Esteemed Contributor III

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Let us know how it goes. I can show you how to check your signal levels and logs that might shed some light on the cause of the problem.

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HeatherS

Moderator

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210 Messages

Hello, aurimouton. I understand how frustrating service interruptions can be and I apologize for the inconvenience imposed upon you during these events. I know we all rely on our in-home connections now more than ever. For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. 

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