messiah1920's profile

New Contributor

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3 Messages

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Numerous reboots same horrible connection

I have been in contact with numerous chat support people and none of them are actually giving me a way to fix the high ping and high latency problem now I just got the pano WiFi setup up and was having problems from day 1 things I’ve tried include resetting modem changing coaxial outlets and I always have a wired connection so mainly this issue is really affecting a console gamer and other solutions I’ve tried are switching the Ethernet cord like the cat5 cat5e and cat6 Port forwarding and qos (quality of service) the dmz is something I am not doing mainly because of security issues I’m not trying that 

I would say I’m pretty competitive so me paying for the gigablast Internet and having all of these problems is highly discouraging can someone help?

Honored Contributor III

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5.7K Messages

Did you have these problems before the Pano?  Why'd you rent the Pano?  Is high-ping and high-latency only on wireless or also while directly wired to the modem?

New Contributor

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3 Messages

I had these problems before the pano and high ping and latency is both with wireless and wired connections

New Contributor

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3 Messages

And rented pano to get better connection but it looks like that’s not helping 

Honored Contributor III

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5.7K Messages

If your previous equipment is still good, I'd return the Pano.  What's the makes and models of your previous equipment?

Can you post your modem logs?  If you wire a device directly to your modem, what kind of speed tests do you get?