Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
No Service
This is my second day of having no internet access. I'm stunned that Cox finds it acceptable to refuse to even speak with customers calling about it. Their message said they don't have any idea as to when service will be restored.
My concern is that if Cox doesn't have a clue as to the nature of the problem or any timeline for its fix, who does?
This truly doesn't seem like a good way to run a circus!
Can anyone give me a clue as to how to interface with Cox and get at least answers, if not problem resolution?
ChrisJ2
Moderator
•
Hi, there. I'm so sorry for the issues with your service. I know that's frustrating for you and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help you get this resolved.
0
0
lancep2009
New Contributor
•
I have simmler issues Mr hAltonJones. But it truns out I can't do anything since the Apartmemt complex has contact with COX. The only fix is to get an new ISP.
1
0