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New Contributor
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No internet connection
Hi I'm a new subscriber to cox internet. I live on a military base and cox said their tech cant get on base to help. I have talked to the techs on the phone but they were unable to help. I bought 2 brand new modem/routers just in case one was faulty and even tried connecting directly to the cable in the box outside the house. (It doesnt have a lock) the modem shows online but all devices say no internet connection. I telework so I need internet and cox is the only provider here over 3Mbps. Help!
Bruce
+4 more
Honored Contributor III
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Your Housing Office could escort the techs on base; however, this is the weekend.
Are your modems listed on the List of Cox Certified modems?
https://www.cox.com/residential/support/cox-certified-cable-modems.html
So the modem goes through a negotiation process...blinking lights and then online?
Do you have a router? Does the router assign your devices IP addresses?
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bearone2
Contributor III
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have you called cs?
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MichaelJ
Moderator
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Thank you,
Mike J.
Cox Support Forums Moderator
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