No Internet After Today’s Installation — Account 001-xxxxxxxx902

Hi, a technician installed Internet at my apartment in Oceanside today around noon. It’s now past 5:30 p.m., and I still have no Internet connection. The light on the modem/router keeps blinking red.

My account number is 001-xxxxxxxx902.

Could you please check whether my service is activated and whether the equipment is receiving a signal? If another technician needs to come out, please arrange the earliest available appointment. I need a working connection as soon as possible. Thank you.