No connectivity in Alexandria, VA Since Friday evening

Friday evening we had some strong thunderstorms.  My cable, internet, everything have been down since then.  Initially Cox said it would be resolved quickly as it was just an outage.   Then this morning (5/19), I received this text: 

"UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates.

I've spoken to support, they can do nothing.  I pay a premium for a premium service and can get no answers about what is going on.  This coming weekend is a holiday weekend, and I expected family in.  Not so much now.  Last stab at someone from Cox providing me a little more clarity of what is going on