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Taffeys

New Contributor III

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45 Messages

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New spam filtering servers?

I understand that Cox implemented new spam filtering servers last week.

I have "No Spam filtering" enabled but am still receiving emails tagged as --SPAM--.

Why and how is this occurring?

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Taffeys

New Contributor III

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45 Messages

So far today I have received three more tagged emails. So no one at Cox will answer? Same thing happened on the DSLReports Cox forum.

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BrianM

Moderator

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886 Messages

I asked around about this as mine is doing the same thing, this is actually working as intended. When you have it set to not filter anything, it will still come to the inbox but any mail that the filter detects as possible spam is still marked as spam as a way to let you know what would be blocked had you set it to to be sent to the spam folder or deleted prior to reaching the inbox. I used this setting previously on the old platform so I didn't think much of it when it continued with the new platform, but it looks to be a standard now with the new platform.

Brian
Cox Support Forum Moderator

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Taffeys

New Contributor III

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45 Messages

Thank you for looking into this issue for me. Unfortunately, since the new spam filtering servers were implemented all the emails tagged as --SPAM-- were not and the servers have passed obvious spam and phishing undetected. This is just aggravation as I have protection at the gateway/router and client levels.

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Becky

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4.3K Messages

Hi Rick, please use the "Not spam" option for emails incorrectly tagged as Spam and delivered to your Inbox. This should prevent future emails from those senders being labeled as Spam. -Becky, Cox Support Forums Moderator

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Taffeys

New Contributor III

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45 Messages

Hi Becky. that is not possible for me in Webmail since I do not elect to have email tagged as --SPAM-- moved to the Spam folder. Does forwarding such incorrectly tagged emails to thisisnotspam@cox.net no longer work? And I rarely use Webmail as it is not my preferred email client.

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BrianM

Moderator

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886 Messages

Yes, continue to forward as an attachment to thisisnotspam@cox.net

Brian
Cox Support Forum Moderator

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