donglenn43gmailcom's profile

donglenn43gmailcom

New Contributor

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17 Messages

new sign does not work

Went to sign in to pay a bill. Page said they installed new system and I neeeded to change logon and password. I did so. Now I can't use either one to get into my account. Called and person said it does not work. They have a live web page which does not work.

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donglenn43gmailcom

New Contributor

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17 Messages

Update user ID

We've recently completed a platform update. To continue managing your account and services, please create a new User ID.

 
 
 
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M
MariaL

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Moderator

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772 Messages

Hi donglenn43gmailcom,

I’m sorry to hear you’re having trouble logging in. I’d be happy to investigate this issue. Please email our team at Cox.Help@cox.com with your full name, complete address, and a link to this post. You can also message us on Facebook (https://www.facebook.com/coxcommunications/) or DM us on X (https://x.com/CoxHelp).

-Maria

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D
donglenn43gmailcom

New Contributor

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17 Messages

@MariaL​ Email sent, posted to Facebook. Done

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M
MariaL

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Moderator

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772 Messages

Thanks, @donglenn43gmailcom. My team will respond shortly.

-Maria

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