donglenn43gmailcom's profile

donglenn43gmailcom

New Contributor

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21 Messages

new sign does not work

Went to sign in to pay a bill. Page said they installed new system and I neeeded to change logon and password. I did so. Now I can't use either one to get into my account. Called and person said it does not work. They have a live web page which does not work.

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D

donglenn43gmailcom

New Contributor

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21 Messages

Update user ID

We've recently completed a platform update. To continue managing your account and services, please create a new User ID.

 
 
 
New user ID(Required)

 
User uploaded image
Your User ID must be between 3 and 32 characters long
User uploaded image
May not include any spaces
User uploaded image
Any mix of letters, numbers, period, underscore, or hyphen
User uploaded image
Must be an email address if containing the character @
User uploaded image
Does not end in a period

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M
MariaL

+1 more

Moderator

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772 Messages

Hi donglenn43gmailcom,

I’m sorry to hear you’re having trouble logging in. I’d be happy to investigate this issue. Please email our team at Cox.Help@cox.com with your full name, complete address, and a link to this post. You can also message us on Facebook (https://www.facebook.com/coxcommunications/) or DM us on X (https://x.com/CoxHelp).

-Maria

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D
donglenn43gmailcom

New Contributor

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21 Messages

@MariaL​ Email sent, posted to Facebook. Done

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M
MariaL

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Moderator

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772 Messages

Thanks, @donglenn43gmailcom. My team will respond shortly.

-Maria

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D

dmldml

Visitor

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1 Message

unable to change user id. always responds previously used, but it was not. cannot access my account or get through to customer service.

 

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Allan

Moderator

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2.4K Messages

Hello. I recommend sending us an email to cox.help@cox.com, so we can look into this issue on your behalf. 
-Allan

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D
donglenn43gmailcom

New Contributor

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21 Messages

@Allan​ I've had this issue for days. Are you really "Looking into" the issue.

 

(edited)

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D

donglenn43gmailcom

New Contributor

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21 Messages

Can't believe I am the only one on the Cox system that is having this problem. Also, can't believe they have not resolved the issue or taken the "new system" down. I was a software developer in the Air Force and this is inexcusable. 

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J
JuanC

Moderator

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134 Messages

Hello. As Allan has requested please reach out to us at cox.help@cox.com for assistance. We'd love to help you with your issue. Thank you.

 

Cox Forum Moderator

-Juan

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D
donglenn43gmailcom

New Contributor

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21 Messages

I reached out to Maria 2 days ago. She replied she would reply "shortly". don't know her definition. I just tried to sign in to pay my bill.

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J
JuanC

Moderator

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134 Messages

Our forums are for customers to discus ideas and things in common they wish to discuss. I see that Maria responded to you here in the forums. You will need to contact us through email at cox.help@cox.com for assistance. I looked at the history but I don't see that you have contacted us by email yet. Please do so that we can assist you with this matter.

 

Cox Forum Moderator
-Juan

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D
donglenn43gmailcom

New Contributor

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21 Messages

I don't need assistance. If I can't get in, I can't pay my > $300 monthly bill. I would suggest you take out your "NEW SYSTEM" that requires customers to change their login and password, but doesn't change the login in your system. Here is my idea: take your "new system" down until it works.

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D
Darkatt

+2 more

Honored Contributor

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2.1K Messages

I didn't need a new sign in, I was able to login with my original cox.net login without issue. Are you sure you are on the right page?

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