Moved service to a new apt and there isn't a cable drop

Cox is trying to charge me $100 to send a tech out to fix this problem. The support guy that I chatted with for 45 minutes said everything is good on his end and that he's done all he can do. Should I really have to pay for a tech to come install a cable drop for me that's supposed to already be here. Doesn't seem fair to me. I understand if I was relocating an existing drop but this shouldn't be on my bill.

Please someone, correct me if I am wrong. Thanks.