AAstevens's profile

New Contributor III

 • 

20 Messages

Closed

MODEM shows chinese IP, not number provided by COX

i live in New Orleans, not Hong Kong.

under the basic page of my motorola 8600, the address that is "issued by provider" is
IP= 220.168.232.105 (last week), 220.232.168.105 (current)

as the modem is MINE and not a rental, but i dont get to change ANY settings for 150$ kit. this falls on the provider, which is you COX, how is this happening. 
i have been having a massive amount of problems staying connected for the past month. 

how are you going to solve this

Honored Contributor III

 • 

5.7K Messages

Cox might not populate that field of your Chinese modem.

Lookup your actual IP address.  You can Google My IP or go to https://whatismyipaddress.com/

Moderator

 • 

4.3K Messages

Hi AAstevens, the IP address of your modem begins with 10.xxx.xx.xx. To locate your IP address, use the website Bruce recommended, or open a Command Prompt window on your PC, type in IPCONFIG, and press Enter. -Becky, Cox Support Forums Moderator

Honored Contributor III

 • 

5.7K Messages

ipconfig will display the private IP address assigned by your router...among other local things.