Visitor

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2 Messages

Man and women breaking our Cable boxes in the alley. There is no where to report

911 has been called and Cox knows there is an outage, but I want to alert someone at Cox that its a male and female breaking the Cox boxes in the alley. No where does it allow me to do it. 

Moderator

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185 Messages

Thank you so much for reaching out.

Please email our team at cox.help@cox.com, so we can look into this. Thanks for choosing Cox.


-Doris

Visitor

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2 Messages

@DorisM​ i finally spoke to someone in the tech department who said she'd set an appointment for tomorrow lol. I tried to explain this info needs to get to the team currently working the outage. I don't think she understood.  I'm beyond done at this point. Took over an hour to try to even speak to someone. 

(edited)

Moderator

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185 Messages

I am sorry. Please know, you always have the option of emailing us. We do respond to those in real-time and are able to assist without the hold time. Thank you for reaching out.

-Doris

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