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fernando1110060

+4 more

Visitor

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189 Messages

It’s 8:14 am 14 mins has passed

14 mins has passed and so it’s 8:14 so since 8 am my internet is still acting ducking slow can yall ducking work something out to fix the lag or not so I could switch I got no feelings to switch to a working provider like dead fr , I get it yall like the money but jeez do something useful

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DannyS

Moderator

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663 Messages

Hello, sorry to hear that concerns remain with the service.  We were happy to look a little deeper, knowing of the concerns. We are finding some errors when looking into your modem logs. Although the signal is good and there is no packet loss when testing, these logs indicate that something is affecting you. Check the cable from the wall to the modem for security. Reboot the modem by removing the power cable and reconnecting it. If concerns remain. We would be happy to help set up an appointment to have a tech out for some more on-site testing. Would you like to schedule an appointment? If so, we can provide you with available times to choose from.


-Dan

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