is there a way to disable all SPAM filtering on the Cox servers?

@DustinP, unwanted email in the Inbox can be blocked with Filter Rules.  Marking email as spam can be counter-productive.  It can lead to future email being flagged as spam that Filter Rules can't block.  Flagging unwanted email as spam would be a good thing if email clients and services provided a way to block them.  But without the ability to do that, it creates a bigger nuisance.  You get unwanted email that can't be blocked.

WiderMouthOpen knows Cox doesn't have a customer line-item charge for email.  He was more likely guessing Cox would have to pay a higher fee to their provider, for email service with custom spam filtering, and it was a cost saving decision to exclude it.

As for the filter suggestion, if you know a way to filter Webmail that's been flagged as spam, please share it with the rest of us.  But, please pass along our feedback because any spam setting or process that allows those emails to be blocked would be helpful.

When you make the URL you posted a link, forum users don't have to copy and paste it into the address bar to go to the website.  The Cox Email Settings documentation on that webpage fails to mention Filter Rules and Blocked Senders can't block Webmail that's been flagged as spam by an email security company.

A configuration update is needed for a spam setting to allow spam to be blocked.  

DustinP,

I share the same question as Don244.  We are not asking about making our own filters to filter email.  We are asking how to disable Cox's automatic spam filtering that is putting real emails in the junk/spam folder.  This causes us to miss real emails with real-life potential issues such as missing paying of bills, etc.  Having to check both an inbox and a junk/spam folder is not acceptable and users should have the option to turn off Cox's spam filtering such that all inbound email goes to the inbox folder.

Forgot to mention...flagging emails as not spam does NOT help.  I spoke with support and the algorithm is simple increment and decrement of a counter.  So, if an email is identified as not spam, it may still be considered spam if other people call it as such.  This algorithm simply results in random-like behavior.  You can have the same email delivered to two different accounts and on one account it can end up in the inbox and on the other account in the spam/junk folder.  This simply results in extreme user frustration with no on-going improvement.

Hello! Thank you for reaching out to Cox support. I would be happy to assist. Please email us your 1st and last name as well as your full address. Thank you for your time and for choosing Cox support. 

I have this exact same problem.  Started about 3 weeks ago.  25% of my emails now end up in junk/spam folder for no reason.  ans sayingthey are not JUNK doesnt do anything for the next time. they appear on my Imac in JUNK folder but dont go to my iphone or ipad on apple mail until they are moved to the inbox.  Very annoying! How to i stop COX from filtering my emails. THX 

We would like for you to reach out to us outside of forums so we can assist with these concerns. Because we will need your account information to look into this.  When available can you please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com.  Supply us with the account name and full-service address with the link to this thread.  We would like to help.

Marking an email as "Not Spam" just moves that specific email to the Inbox.  It does nothing to change how future email from that sender is handled.  Filter Rules are not applied to email that's been flagged as spam by an online security company.  The current version of Webmail has no way to prevent email flagged as spam from going to the Spam folder.  Your only option is to "Unsubscribe" from the sender to prevent them from sending the email in the first place.  Obviously that solution wouldn't be applicable for email wrongly identified as spam.  For that I would suggest contacting cox.help@cox.com.  Include your name and full service address.