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smidhunreddy

Visitor

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1 Message

Internet speed issue

The first three days after enrolled and it reached 298 Mbps, which is 300 Mbps. Now, the speed is between 20 and 40 Mbps. 

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DorisM

Moderator

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185 Messages

Please email our team at cox.help@cox.com, so we can review your account and help. Thanks for choosing Cox.


-Doris

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Darkatt

+2 more

Honored Contributor

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2.1K Messages

Are you testing the speed using a WIRED, or WIRELESS device? If it's wireless, it really won't be accurate, BUT, try rebooting the WiFi modem/router, or stand alone router, whichever you are using, and then after it's back online, try running the test. ZIf it perks back up, what you are dealing with is WiFi congestion. Rebooting the router allows it to scan the wireless freequencies for each band, and select the one least used. Over time that will change, which is why restarting it will sometimes address the issue. 

If you have a wired device test it!

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