New Contributor
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3 Messages
Internet service degraded since 04/30. I call every 2 days and every time I get the same answer: the service will be fixed in 2 days.
I've been having issues since 4/30. Customer support tells me that there is an outage in my area and the issue will be fixed in 2 days. Cox website under my profile gives me the same information. I get a text message every night the the technicians are working on the issue: "Cox: We're still working to restore service. If there is an update on the status of your Outage, we'll text again at 7:30 am. You can also text UPDATE anytime."
Questions:
- are there real COX support agents on this forum?
- if yes, what in the world is going on with my service?
- cox increased everyone bandwidth to 50mbps - if cox can't handle the load, why did you do it?
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Nem
New Contributor
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3 Messages
So I started chatting with an agent and sent him/her the link to this post. She/he said they are not allowed to access cox forum. 🙂
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felicityc
New Contributor II
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13 Messages
While normally I hate cox and their service, ignoring the millions of dollars in subsidies the government gave them, this is probably the most active, overused period of the internet + electronic services and communications infrastructure of all time and probably will be for the next couple of decades (assuming things calm down).
so what in the world is happening? covid-19
what will cox do? idk. i dont have a datacap i guess.
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