Internet Outages

Why does my internet connection go out multiple times throughout the day!?!? Whenever I call Cox for assistance, they tell me they can send someone out to look at it, but it’ll cost me $75 dollars because I don’t have some sort of protection plan. Protection from what?!?!  I live in a brand new complex, pre-wired for Cox, and Verizon. My equipment was pre installed when I moved in, so if anything is wrong with the equipment? That’s on Cox and the apartment complex who installed/handled the equipment. Furthermore, why am I paying for an internet service I am NOT getting!?!?!? All in all, it’s giving scam and maybe future lawsuit and Cox being put on the “Do not use” list for military personnel in the very near future! This is absolutely unacceptable, horrible service all around and I need answers ASAP!!!!