Internet Outage

The requested information has been sent.

Hi a6russe 
I apologize for any inconvenience our continued work in the area has caused. I know how difficult it is to wait for updates and service restoration after a big storm. At this time we don't have an estimate for when work will be completed, but Cox.com and the Cox App will be updated as soon as techs can make reliable estimates. When we do not provide an ETR, it is due to the complexity of the work we are actively engaged in.
 

Hi Jochoaja. I certainly apologize for the service issues you are experiencing. I can understand how frustrating that can when you want updates regarding the outage. I can assure you that our technicians are working as quickly as possible to get service up and running again. Unfortunately, if no update has been provided by our maintenance technicians in the field, then our teams will not be able to provide that update. Typically, the Cox App will display ETRs as soon as the maintenance teams provides them. Estimations can very difficult to provide when the work is every extensive or if issues arise while they are working. We try to make sure we provide as much accurate information as possible. We can take a look at your account specifically to see if there is anything new. Please send us an email to Cox.Help@cox.com with your full name and complete address and we can go from there.

Sent!! I will be expecting a response ASAP.

Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!