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Sha1002

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2 Messages

Monday, November 2nd, 2020 12:50 PM

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Internet Outage

What happened to the internet in 73110? We had internet all through the ice strom then lost it and haven't gotten it back. I keep getting the note of technicians are working on it and no estimate time for when it will be back up. I get things may be hectic but where is the update from Cox on what happened. My work and school is severely affected by this. I would like some sort of explanation.

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5 years ago

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cshadden5

New Contributor

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2 Messages

5 years ago

same here, I have 3 virtual students, I thought about getting hotspot, my luck the wifi would come on as soon as I spend the money I dnt have for it.....

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glenruss

New Contributor

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2 Messages

5 years ago

I’m in zip code 73099. Internet, Cable, and phone all out.  Came on for about an hour yesterday and then nothing. Paying nearly $300 thinking cable was more reliable.  Purchased antenna and using AT&T hot spot for $50 a month.  Thank you Cox.  This lengthy outage is showing me how I can save $200 a month.   

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JonathanJ

Former Moderator

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1.9K Messages

5 years ago

I apologize for the frustration you’ve been experiencing with your Cox services. Both Cox and the power companies are still working to repair downed lines and damaged equipment. . Intermittent service outages may occur as technicians work to replace lines, remove trees, and restore equipment. Once the field technicians have an ETR it will be posted on cox.com and the cox app. For more information, please visit www.cox.com/residential/disaster-support-okc.html.

Jonathan J
Cox Moderator

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Sha1002

New Contributor

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2 Messages

Good Morning, 

I have your text system saying the outage has been resolved yet my account says it is not resolved. So which one is it? The thing that worries me if it is taking this long now what will happen with the next ice or snow storm. I never had a problem with Cox until this long stent of no internet.

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5 years ago

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ChrisL

Former Moderator

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7.1K Messages

In most cases, an all clear message regarding an outage should be everything is working again. In a disaster situations however it's not uncommon for your account to be impacted by multiple outages which may cause you to receive a resolution notice for one outage but still be impacted by another. Should you you find services are still not working be sure to check your https://bit.ly/2h3A2u0 account or use our Cox Mobile app for the latest service status information for your account.

-Chris

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5 years ago

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