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Camelot_indigo

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2 Messages

Internet outage since yesterday afternoon

It happened 2 weeks ago - outage for 12 hours.  This time, after 27 hours, it still not up.  I made a call to tech support number, but they hung up on me.  Estimated repair time has been updated until 3:01pm, now the update text messages are e not coming any more.  What is going on????

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BrianM

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886 Messages

Hi there,

 

I believe I was able to locate your account by way of the email you registered. It looks like we are just monitoring for any additional issues at this time, but your fiber ONT is already showing online. I also rebooted it for good measure, you may still need to reboot any wireless router that you may have connected to our equipment.


-Brian

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Camelot_indigo

Visitor

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2 Messages

@BrianM​ 

thank you for the reply.  I rebooted the router, but still no internet.  I believe this is area wide issue - I just talked to my neighbor who also has Cox as a provider.  He does not have any internet since yesterday.

(edited)

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Shaun_A

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145 Messages

Hi there. My name is Shaun and I will be assisting while Brian is unavailable. I also queried the ONT and did see that it is online. Typically, if an individual account is online, despite there being an outage declared, can indicate that there is something individual going on and that particular service is not affected by the outage. We can take a deeper look, if you would like. Please email us at Cox.Help@cox.com with your full name, complete address. and reference this interaction. That way we can take a look further, since this posted outage does not currently have an estimated time of repair. 
-Shaun

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