Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Visitor
•
2 Messages
Internet outage since yesterday afternoon
It happened 2 weeks ago - outage for 12 hours. This time, after 27 hours, it still not up. I made a call to tech support number, but they hung up on me. Estimated repair time has been updated until 3:01pm, now the update text messages are e not coming any more. What is going on????
Discussions
•
Updated
13
1
0
Related Content
No internet again
Discussions
1
0
Constant drops and outage
Discussions
2
0
AI Support Needs Improvement
Discussions
1
0
Out AGAIN
Discussions
2
Accepted Solution
Customer service doesn't understand that an executor is an authorized user
Discussions
1
0
Recent Discussions
No internet again
Discussions
1
0
Internet outage since yesterday afternoon
Discussions
1
0
Constant drops and outage
Discussions
2
0
Phone bill
Discussions
1
0
Need check the payment condition
Discussions
1
0
BrianM
Moderator
•
Hi there,
I believe I was able to locate your account by way of the email you registered. It looks like we are just monitoring for any additional issues at this time, but your fiber ONT is already showing online. I also rebooted it for good measure, you may still need to reboot any wireless router that you may have connected to our equipment.
-Brian
1
0