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conesae

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Internet Not Working

Installed internet 3 months ago. It suddenly stopped working. They spent not more than a minute troubleshooting. And they want to send a technician for $75!!!! LMAO

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LisaH

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1.1K Messages

Hi conesae. I know how important it is to stay connected, so I can understand your frustration. When you have a moment, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

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conesae

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8 Messages

What for?? To offer me $10/month repair service instead? So instead of $75 I end up paying $120 in practical monthly instalments??

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ChrisJ2

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564 Messages

I understand your concern. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.

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