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tammyalex

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Internet going out again every day between 10 and 12

My internet is once again going out every single day at random times between 10 and 12. I am on conference calls all day long and once again can now predict that I will get kicked out of what call I am on during that time. I had the same problem in May and a technician came out and knew exactly what was wrong. He put in a ticket and the issue was fixed for a couple of months. It is now happening again. I have sent two emails to Cox. Help@coxcom and I've gotten no response.  It is so frustrating to pay so much money for internet and have this embarrassing outage happen while trying to work. Now every time I'm on a call during that time I have to explain to people that I might get kicked out and apologize ahead of time. That definitely doesn't look good for Cox. Is there anyway I can get some help on this to get it resolved again?

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Allan

Moderator

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2.4K Messages

Hello. We can certainly look into this ongoing issues for you. Please send us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

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tammyalex

New Contributor

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3 Messages

Thank you for replying Allan. Actually sent an email and a follow-up this week and haven't got a reply. I will try again.

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Mike_az

New Contributor

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2 Messages

At least your outage window is only a couple of hours. Try paying almost $100/month for internet that does that all day long, every single day. 

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Morgan1982

Contributor II

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103 Messages

Az? In Gilbert by any chance. Im in Gilbert and the service has been horrible over the last month. 

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tigernike23

New Contributor III

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11 Messages

Phoenix here, and the last month or so has been absolutely atrocious. I was sailing fine until an overnight outage on June 24th. Since then, my speeds are about half what they were, with at least 3 additional outages. So, you aren’t alone here.

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SharonL

Former Moderator

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144 Messages

Hello Morgan,

I am sorry to hear you are having difficulties with your services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Sharon
Cox Support Forum Moderator

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jabs

New Contributor

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3 Messages

Same here in Gilbert and similar to what @tammyalex described. A few times a day and only for 1-3 minutes at a time. The internet does recover on its own. I don't think a modem reset would help.

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Morgan1982

Contributor II

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103 Messages

make sure your account is credit for those interruptions. Mine was for 8 days straight and they removed $30 from my bill yesterday.

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Charlee

New Contributor

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3 Messages

Morgan1982 who did you contact to have your account credited?

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Kalalicious

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1 Message

Here in Avondale, every day starting around 2 or 3pm, we start having outages. Sometimes it's intermittent, other times it's for an hour or three solid. This ** since we both work from home. I'm trying to figure out how to actually talk to a human right now, beyond these forums of course!

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LisaH

Moderator

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1.1K Messages

Hi Kalalicious.We would definitely be able to assist you. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

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