Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Internet drops randomly and frequently
So for a while now i’ve had random drops in internet while gaming at night which wasn’t too bad. however, starting about 2 weeks ago these drops are happening throughout the entire day and effecting everything connected to the internet whether it’s hard wired or wireless. i’ve had 2 separate techs come out (one just left about an hour ago because we thought the problem was resolved). the first one changed the modem 3 times and it worked for about 2 hours. the second one changed all the fittings on our coaxial lines and that gave us better speeds so we assumed it worked. but the problem is happening again. everything loses signal and the tv’s begin to freeze until it’s back. the light on the modem also stays white like if everything is working fine. i don’t know where else to go from here.
CrystalS
Former Moderator
•
I wouldn’t like it either if that happened to me, so I understand why you feel the way you do. Let me get to the bottom of this. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
0
0
brunetbj
New Contributor
•
Yeah my internet goes up and down like mad! Been happening for a VERY long time. They do not care yet they take the time to keep raising my bill! I have proof with multiple speed tests over a month but they never seem to want to see the proof.... VERY dissatisfied and the SECOND another company goes in I'll be dropping Cox like nobody's business! Multiple modems, techs coming out. Their infrastructure has to be the problem or they don't know how to test it ou! 157mbps, then 18.3, 16, 27, 9, 179, 36,22,38,172,23,23,18,145,178,15,25,48 etc...get the point?! Ridiculous!
2
A_Cox_Customer
Contributor
•
This sounds like it could packet loss unless you're really using up all of your bandwidth.
Since your modem seems to think it's still connected when you get drops try running a test with a utility that can give you packet loss stats.
There's a ton out there. I've been using mtr and PingPlotter Free.
Slower speeds aren't really a great indicator of connectivity. You will see varying speeds if you're actively using your connection or are doing a speed test to servers that won't keep up or aren't a Cox to Cox connection. If it's consistently slow without packet loss and you're not actively using your bandwidth it might be a capacity issue which Cox should in my opinion increase for your area.
0
0
Badupgrade
New Contributor
•
I have the same issue now since Cox did maintenance in our area to improve our service.
2
CoxHatesEric
New Contributor
•
I have called in with the same issue several times. Cox Support is zero help. The last one simply said, "Well, keep an eye on it." Before that, it was "I don't see any issues in your area." I guess I must be imagining it all, even though movies stop streaming, games stop playing, etc. Add to the issues the prices Cox charges and they will soon lose me as a customer.
0
0
CoxHatesEric
New Contributor
•
I have called in with the same issue several times. Cox Support is zero help. The last one simply said, "Well, keep an eye on it." Before that, it was "I don't see any issues in your area." I guess I must be imagining it all, even though movies stop streaming, games stop playing, etc. Add to the issues the prices Cox charges and they will soon lose me as a customer.
1
0