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New Contributor
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Internet Drops after street update
On April 24 the internet went out as they were doing updates on the main box on the street for the whole neighborhood. Since then my modem disconnects almost daily, and becomes unreachable from the COX end. The only solution is to manually unplug and reset the modem. Otherwise, the Internet stays down. I have exchange the modem at the COX store. I have verified from their end that they see no problem yet every time I contact them, they run me through the entire process again, it is now two weeks of losing service and I am not receiving what I pay for. Is anyone else experiencing somethings sort of this and is there a solution?
DustinP
Moderator
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WiderMouthOpen
+6 more
Esteemed Contributor III
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If you want to rule out all your inside coaxial(to avoid a charge) try bypassing all your splitters with couplers. I think you can get couplers at the Cox store or you can buy them online.
You can also check your signal levels by logging into the gateway at 192.168.0.1 > User:admin password:password > Connection > Cox Network. Copy/paste the data or post a screenshot to Imgur.
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Boothill1975
New Contributor
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same problem with daily drops and daily modem reboots (docsis3.1)per cox recommendations...Someone else got the upgrade, I was down graded to 1987 aol connections using 1200 baud dialup -
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