New Contributor II
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3 Messages
Internet dropping constantly
For the last couple of weeks the internet connection drops constantly and comes back within a couple of minutes many times per day.
This is in South Orange County, California
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
There was a issue reported about a month ago here. OP didn't post enough data though to say what the issue was. Most intermittent connectivity issues are usually caused by T3 timeout errors, which are in turn caused by noise in the upstream signal. Think of it like a pipe leaking but instead of a pipe it's the coax and instead of water leaking out, it's bad signal leaking in. The "bad signal" is usually cellular but the leak can be anything from a bad splitter, to a loose connection on the face plate, to a bad tap on the pole or a issue in your area. Check your upstream power levels around the time of the issue. Make sure they are below 50dB. Bypass any splitters/amp/filters(that you can) between where the coax connects to your electrical ground and the room the modem is in. If you want to know how to check logs and signal levels, what model modem/gateway do you have?
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Shariel
Moderator
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287 Messages
SouthOCUser, I am sorry this has been your experience with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.
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ColleenD
Moderator
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1.7K Messages
SouthOCUser
I apologize if we have somehow missed your email. I wasn't able to locate your account or an email from you under the email address you registered for logging into forums. Once you have exhausted support among our community could you please try resending your email to cox.help@cox.com? You can also reach us reach us on Twitter/X at @CoxHelp, or visit us on Facebook.
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