Internet dropping constantly

There was a issue reported about a month ago here. OP didn't post enough data though to say what the issue was. Most intermittent connectivity issues are usually caused by T3 timeout errors, which are in turn caused by noise in the upstream signal. Think of it like a pipe leaking but instead of a pipe it's the coax and instead of water leaking out, it's bad signal leaking in. The "bad signal" is usually cellular but the leak can be anything from a bad splitter, to a loose connection on the face plate, to a bad tap on the pole or a issue in your area. Check your upstream power levels around the time of the issue. Make sure they are below 50dB. Bypass any splitters/amp/filters(that you can) between where the coax connects to your electrical ground and the room the modem is in. If you want to know how to check logs and signal levels, what model modem/gateway do you have?

SouthOCUser, I am sorry this has been your experience with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance. 

SouthOCUser 

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