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New Contributor
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Internet crashes
I am randomly getting these internet crashes and its extremely frustrating.
So just now, while on my Playstation, which is WIRED, my internet crashed. My game was extremely laggy, the speed test specifically on the Playstation had me getting less than 10 mbps. Mind you, this has been happening for a couple weeks. This time, I was prepared. I quickly ran to my wireless laptop, did a speed test, 3 mbps. Then I ran all the way down stairs to my wired desktop, 10 mbps.
I contacted Cox, and the representative basically said "its you, not us" 1000 different ways. The modem is relatively new, my services are relatively new.
Anyone can help? Resetting it has helped it maybe for a few hours, before it just crashes again. This is ridiculous.
proctorm
New Contributor II
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The network is congested and they won't admit it
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bearone2
Contributor III
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what speeds are you paying for?
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KevinM2
Former Moderator
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forums.cox.com/.../packet-loss-and-latency
-Kevin M. Cox Support Forum Moderator
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Bruce
+4 more
Honored Contributor III
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If you want to test the Cox network, you have to get close to the Cox network. Meaning, you can't test your bandwidth through your personal network (router).
Connect a device with wired NIC directly to your Internet modem and test. Due to COVID, however, you will see some loss.
UPDATE: I didn't realize this post is 5 days old.
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