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Littletrooper7

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7 Messages

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Internet connection issues

Why does my internet connection intermittently shut off, both wireless and hardwired. All devices and several times throughout day. Disconnection lasts for 5 seconds to 5 minutes. I have had tech guys come to house and find nothing wrong with wiring, and usually change one adapter and thinks it will change. One tech guy said I was only house that came off their box on the street and probably reason I am not a priority. They sent a truck out one time to look at box on street and it came and left never making contact with me and no changes since it came. Any advice?

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Soulprison

New Contributor III

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11 Messages

How old is your modem and router? What plan do you have with Cox?

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Littletrooper7

New Contributor

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7 Messages

It's a year and a half old, got it from cox.  I have the gigablast plan with panoramic DTC4141 modem

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Soulprison

New Contributor III

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11 Messages

Are you renting it from Cox? If so, you might want to swap it.  Those modems have been known to have faulty chipsets. 

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KevinM2

Former Moderator

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1.5K Messages

@Littletrooper7, do you have a splitter or an amplifier in the home? Can you please make sure all cables are tightly secured and free of damage? I am seeing a high number of resets and power adjustments, as well as other signal issues. -Kevin M. Cox Support Forum Moderator

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Bruce

Honored Contributor III

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5.7K Messages

The Puma 6 defect?  I don't believe Techno was affected.

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Littletrooper7

New Contributor

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7 Messages

I have a splitter at main line that comes to home.  From there I have a line that goes directly to modem.  I relocated modem to central part of home and closer to main line, which made no difference.  I have checked all the lines myself as well as cox tech guys checking all the lines and advising that they saw no issues with cable lines.  One even ran new cable lines to modem and main television.  Have tried many things to remedy problem, resetting modem, complete reinstall.  Upsetting having tech guys come out and see no issues, would love to show what happens but can never predict when it happens, it's very frustrating.

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