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socaltransplant

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6 Messages

Saturday, March 14th, 2020

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"insecure connection" on cox webmail?

this is a new problem for me.  it's locked when i open it, but as soon as i start viewing mail, the symbol comes up for "not secure."  i can type in "https//" and it goes back to the lock symbol, but not for long. 

it happens on my new dell with win10...but it also happens now (never did before) on my bootcamped apple running win7. 

there's only one missing party here....COX!

so i called.  level 1 immediately claimed "not my job."  and booted me to "super tech" or whatever they call it to be able to charge 3/mo extra .  he was borderline rude and his solution was that since i could get a secure connection (for who knows how long) on both edge (which i hate) and ie11...whiich i didn't knoow i had, the problem was solved & the ticket was finished.  i asked if he could feed this issue up the food change and his retort was "no.  i don't work for cox.  i work for super tech.  so i asked if he could put me in touch with someone who could.  he gave me back to a cox level on who, it looked like, sovedthe problem.

but it just won't stay solved. 

the other issue i'm having is that i tried to sign in with a subsidiary account days ago. it wouldn't accept the password & while i've logged in with the primary 15 times since then, every time it tries to use the subsidiary email.  it won't for get the other & remember this one.

any ideas people?

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5 years ago

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Allan

Moderator

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2.3K Messages

5 years ago

@socaltransplant, I am unable to replicate the "not secure" issue from my side with Windows 10. Once you access webmail, the lock symbol should return on the address bar. I recommend deleting browsing history and cache. Make sure to include password and other sign in data. This should help with the website remembering your login information as well. Please be advised that this will cause all websites to forget your login information. -Allan

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socaltransplant

New Contributor

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6 Messages

ok, been there.  did that.  it's what every tech i've ever worked with says first...hoping that a miracle will occur.

it didn't.

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5 years ago

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bearone2

Contributor III

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1.5K Messages

5 years ago

i'm using win10 & just checked cox webmail & it's secure.

are you logging in to cox webmail or typing httpsXXXXXXXX?

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socaltransplant

New Contributor

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6 Messages

currently  my forms link has gone to insecure. i have tried log in lots of ways.  i've gone to "my connection," i've typped "https//..."  myemail.cox.net or idm.east.cox.net". the lock symbol is there when i start.  but if i go into anything it comes back insecure. could it be something in my chrome or windows 10 settings?

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5 years ago

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KevinM2

Former Moderator

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1.5K Messages

@socaltransplant, are you experiencing the "insecure connection" error on other devices? Would you be able to check for us? If this issue is isolated to one device, then it's possible that outdated settings or OS versions could be the culprit.

www.cox.com/.../minimum-system-requirements-by-cox-internet-package.html

-Kevin M. Cox Support Forum Moderator

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5 years ago

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socal_transplan

Contributor III

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360 Messages

as mentioned above, it also happens on my bootcamped apple running win7.  i just played with my ipad mini.  i'm not as familiar with the ios so i hadn't noticed, but after i click thru a couple of mails, that lock disappears too.  and it's also on forums.cox.net.  websites other than cox seem to work as normal.  just sayin...i think we know where the problem is. but why? and is it just me?  or has no one else noticed. this is a new computer (dec) and all my systems say they're up to date. not familiar with win10. but on win7 too. the other thing i tried was to disable the only chrome extension i use because it's last pass.  i did not disconnect  on win7.  no difference noticed.

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5 years ago

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KevinM2

Former Moderator

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1.5K Messages

Hello, thank you for elaborating and I apologize for overlooking some of the information. I feel it may be best to have a specialist from our Cox Complete Care department investigate this further for you. For the next 60 days, the advanced technical support sessions that Cox offers for $10 per month will be free.

www.cox.com/.../cox-complete-care.html

-Kevin M. Cox Support Forum Moderator

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5 years ago

socal_transplan

Contributor III

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360 Messages

just fyi, after reading some things, i reset my modem tonight. that didn't help either.  is what you're suggesting complete care?  the guy i talked to on the phone from complete care was rude, dismissive & did not fix the problem, but called it cleared. how is what you're proposing different?  other than it's usually an extra cost.  go figure.

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5 years ago

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