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Yerok

New Contributor II

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8 Messages

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Inconsistent upload speeds when broadcasting to twitch

Inconsistent upload speeds when broadcasting to twitch

I have had 10 techs come out, all could not solve the problem. 
Speed test are fine. They always are. 

I am trying to stream at 6mbs but it never even averages 3mbs, will go from 10mbs to 500kbs in seconds.  


again before any tech comes on here and asks me to run tests... they are all fine. all 5 of my tech visits for in home and out of home techs all said my speed tests 

AGAIN, ALL SPEED TESTS COME BACK NORMAL




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Dave9

Contributor III

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251 Messages

You need to check your modem logs for issues relating to upstream data, specifically T3 timeouts. You could be experiencing a level of packet loss that's not enough to significantly impact speed tests but can cause problems with streaming.

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Yerok

New Contributor II

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8 Messages

I have and on my end and cox there are zero errors or anything :/ 

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Dave9

Contributor III

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251 Messages

No errors in your modem logs at all after the modem has been running for at least 24 hours? Are you checking this yourself or are you going by what Cox says when they check it?

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Yerok

New Contributor II

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8 Messages

L3 Enable Enabled
L3 Status Up
L3 LastChange D:0 H:6 M:10 S:0
Ethernet Enable Enabled
Ethernet Status Up
Ethernet MaxBitRate 1000
Ethernet DuplexMode Auto
Tx/Rx Packets 1743647 / 5385017
Tx/Rx Rate 169509976 / 402574729
Tx/Rx Errors 0 / 0

LAN

L3 Enable Enabled
L3 Status Up
L3 LastChange D:0 H:6 M:10 S:1
Tx/Rx Packets 977188 / 6105352
Tx/Rx Rate 189329775 / 801170436
Tx/Rx Errors 0 / 0
Port Enable Status MaxBitRate DuplexMode LastChange
1 Down true 1000 Auto D:0 H:0 M:0 S:0
2 Down true 1000 Auto D:0 H:0 M:0 S:0
3 Up true 1000 Auto D:0 H:1 M:6 S:48
4 Down true 1000 Auto D:0 H:0 M:0 S:0
5 Up true 1000 Auto D:0 H:1 M:6 S:49
6 Down true 1000 Auto D:0 H:0 M:0 S:0
7 Down true 1000 Auto D:0 H:0 M:0 S:0
8 Down true 1000 Auto D:0 H:0 M:0 S:0
Port Tx/Rx Packets Tx/Rx Rate Tx/Rx Errors
1 0 / 0 0 / 0 0 / 0
2 0 / 0 0 / 0 0 / 0
3 43527497 / 18852298 2147483647 / 2147483647 0 / 0
4 0 / 0 0 / 0 0 / 0
5 37566357 / 28443989 2147483647 / 2147483647 0 / 0
6 0 / 0 0 / 0 0 / 0
7 0 / 0 0 / 0 0 / 0
8 0 / 0 0 / 0 0 / 0

2.4GHz Wireless Network

Enable Enabled
Status Up
MaxBitRate 144
LastChange D:4 H:6 M:8 S:28
Tx/Rx Packets 7996389 / 3097112
Tx/Rx Rate 1890429320 / 572514744
Tx/Rx Errors 3114 / 1529

5GHz Wireless Network

Enable Enabled
Status Up
MaxBitRate 2166
LastChange D:4 H:6 M:8 S:54
Tx/Rx Packets 2731747 / 214316
Tx/Rx Rate 3339210049 / 44033578
Tx/Rx Errors 637 / 41185




Funny because on their end, they claim there are Z E R O  tx/rx errors on their end 

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Yerok

New Contributor II

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8 Messages

Enable Enabled
Status Up
MaxBitRate 144
LastChange D:4 H:6 M:8 S:28
Tx/Rx Packets 7996389 / 3097112
Tx/Rx Rate 1890429320 / 572514744
Tx/Rx Errors 3114 / 1529

5GHz Wireless Network

Enable Enabled
Status Up
MaxBitRate 2166
LastChange D:4 H:6 M:8 S:54
Tx/Rx Packets 2731747 / 214316
Tx/Rx Rate 3339210049 / 44033578
Tx/Rx Errors 637 / 41185

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Yerok

New Contributor II

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8 Messages

(was going by what cox said)  they claimed I had z e r o   rx/tx errors when speaking with them earlier. 

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LucidGravity

New Contributor

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10 Messages

Cal Corporate and file a complaint it's the only way to get anything fixed!

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