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New Contributor
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imap Not Responding
I have an iPhone 7 (ios 11.3) which I'm unable to get working since the new imap/smtp security update. It was working and now I can't get mail. I have three PC desktops, an Ip5s, another Ip7 and iPad that work fine but my iP7 won't work with the same settings and password.
Here's the popup error message:
Cannot Get Mail
The mail server "imap.cox.net" is not responding. Verify that you have entered the correct account info in Mail Settings.
I've tried several times to delete the account and then reinstall. Still won't work.
Any ideas would be appreciated.
..Joe
Trikein
Contributor III
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Could you post a screen shot of your Mail Settings? WAG your not using SSL to the IMAP server on port 993, which is now required since Cox's server are off the network.
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jlanoue
New Contributor
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Thanks for the reply.
I am using SSL (on) and 993 as on all of my other devices.
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Trikein
Contributor III
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Can you show a screenshot of all the settings?
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jlanoue
New Contributor
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What's your email address? I can't figure out how to insert pics in this form.
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MichaelJ
Moderator
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jlanoue
New Contributor
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Thank you. I'll forward the screen shots in a separate email.
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Trikein
Contributor III
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Hahah, That's the Cox email, and I doabt the screen shots would do them much good. Try KushOveride@gmail.com. Or try paste board/
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jlanoue
New Contributor
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One further bit of information ...
On the same iPhone 7 that I can't get IMAP to work with my email address joe.lanoue@ works fine using my lanoue@ address.
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scottb12
New Contributor
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I am having this exact same issue. My phone was working and I had all the correct settings and now I can't get email. Did anyone figure out a solution for this yet.
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Trikein
Contributor III
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Solution is changing your email clients settings. How you do that exactly depends on what they were to start with, and what client you are using. The main different is all email requires security, or SSL now. So no more using port 195/25. Everything has to use SSL and you need a username/password on outbound.
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DustinP
Moderator
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Please check your account settings on your phone and you may use https://www.cox.com/residential/support/imap-server-settings.html as a resource to verify the email server settings.
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