Visitor

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125 Messages

I need help

I need yall to tell me what’s wrong with my internet connection like for real yall need to fix the issue why even pay , I might as well cancel my card and yall need to pay me the service back 

Moderator

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696 Messages

fernando1110060 - we can definitely help. Please email us at cox.help@cox.com. Thanks! 
-Steff

Visitor

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125 Messages

Not what I asked for yall could check if there’s a problem with my area or router just do that 

Moderator

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696 Messages

fernando1110060 - I'm not seeing an issue in your area. Please know that I cannot discuss your account publicly, so sorry. 
-Steff

Visitor

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125 Messages

Bro is there a problem with my router or my cable I just want the simple answers bruh that’s all 

Moderator

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696 Messages

fernando1110060 - Please email, you can also reach out via Twitter @CoxHelp or Cox Communications on Facebook. I'd really like to help get to the bottom of this for you. 
-Steff

(edited)

Contributor III

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193 Messages

Here's a thought, I don't know what's going on but why not engage with support and provide the requested info so the two of you can work together towards a solution?  I know it's easy to say the problem is "out there somewhere" but instead of making assumptions, it might be more productive to exchange data and evidence with the collective goal of getting closer to a solution.

Moderator

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696 Messages

ExtraChrispy - Thanks so much for your input! 
-Steff

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