Rafone's profile

Rafone

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I can send emails from my Outlook 2016 Win10 20H2 and from Cox webmail but I only receive on Cox webmail.

Started around March 5th 2021 worked fine for the last 15 years with different PC's different OS's and versions of Outlook.  This particular setup (Outlook 2016 Win10 20H2 ) has been working fine since August 2020.

I found an entry on this forum that was similar.  It said to disable TLS 1.0 which I did.  

After disabling the TLS 1.0 I got 1 email in outlook and webmail but, I did not receive any others.

Any ideas...

rafone

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BenS1

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697 Messages

Hi@ Rafone,


I know how important it is for you to receive emails. Please make sure that your Server name: imap.cox.net and Port number 993 with SSL enabled and the authentication box checked, if available. This link will help you as well. www.cox.com/.../cox-email-server-settings.html

Ben S.
Cox Support Forums Moderator

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Rafone

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6 Messages

BenS1;

Incoming;

Server Name: imap.cox.net

Port number 993 with SSL enabled and the authentication box checked

Outgoing

Server name: smtp.cox.net

Port number 587 with TLS encryption

this is the same setup I've had for years.

thanks for your help

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BenS1

Former Moderator

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697 Messages

@Rafone,

Can you tried to repair your email account in MS Outlook 2016? This link should help you: www.cox.com/.../changing-email-server-settings-for-microsoft-outlook-2019-and-office-365.html


Ben S.
Cox Support Forums Moderator

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Rafone

New Contributor

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6 Messages

After trying the repair Outlook worked once.  but it has not worked sense.

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Allan

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@Rafone,Do you have any other device accessing this email account? If so, please check to make sure that the device(s) are not set to delete emails from webmail. -Allan, Cox Support Forums Moderator.

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Rafone

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6 Messages

No.  All emails are in webmail

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Bruce

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Your Outlook is not connected to webmail.  Webmail is HTTPS.  Your Outlook is connected to a mail server.  Webmail is just a web-based interface to the mail server.  Different protocols...different connections...different interfaces.

Correct username and password?  Is Outlook configured to Log into SMTP?  "This server requires encrypted connection" check box?

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