HankHillsfriend's profile

HankHillsfriend

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Horribly slow upload speeds/high packet loss after a neighborhood internet outage - Southern California

Hello,

There was an internet outage in my area on tuesday. After it was resolved, I have noticed upload speeds at less than .25 Mbps and packet loss above 5%. We have never had either issue in the past. I have checked both wired and wireless devices and all have the same issue. How can we have this looked in to? We pay a lot for internet and I would like this issue fixed immediately as I rely on internet for work.

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bearone2

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are you providing any of the equipment?

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KevinM2

Former Moderator

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@HankHillsfriend, I have pinged your modem several times and I am not detecting any packet loss at the moment. Can you please hard-wire a PC or laptop directly to the modem and perform a speed test for us?

We generally recommend using the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX.

I'd like to see what your upload speeds are. Are you gaming, streaming movies, Netflix, or surfing the web when experiencing packet loss? -Kevin M. Cox Support Forum Moderator

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