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Horribly slow upload speeds/high packet loss after a neighborhood internet outage - Southern California
Hello,
There was an internet outage in my area on tuesday. After it was resolved, I have noticed upload speeds at less than .25 Mbps and packet loss above 5%. We have never had either issue in the past. I have checked both wired and wireless devices and all have the same issue. How can we have this looked in to? We pay a lot for internet and I would like this issue fixed immediately as I rely on internet for work.
bearone2
Contributor III
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1.5K Messages
6 years ago
are you providing any of the equipment?
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KevinM2
Former Moderator
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1.5K Messages
6 years ago
We generally recommend using the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX.
I'd like to see what your upload speeds are. Are you gaming, streaming movies, Netflix, or surfing the web when experiencing packet loss? -Kevin M. Cox Support Forum Moderator
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