Horrendously internet lag going on for weeks

I'm in the Gilbert area and I can say without a doubt the ONLY reason I use Cox internet is because I have no other option in my apartment complex. I have been experiencing horrible internet speeds for weeks intermittently, but often enough where it's a total burden.  When I reach out to you I get a crappy automated system that just resets my modem and that's it.  If something needs to be fixed you charge me 100 dollars to have a technician come check everything out (even though you should be providing a service that doesn't completely suck, but yeah let's have the customer foot that bill just because we can).  Not to mention all of your stupid hidden fees.  I was sneakily billed for hardware I an not even using before, and my bill was raised when I moved because I have no other option for an ISP.

Your company has terrible customer service in addition to unreal data caps that you need to pay 50 dollars a month to remove.  Your internet is flaky and unreliable, cutting out during my work day.  I've missed crucial work meetings because I can't stay connected to my VM.

I'm leaving this apartment in a month and I am 1000% severing ties with Cox and NEVER doing business with them again.  I'll get Quantum fiber for half the price with no data cap, thanks.  Good riddance.