Have the nerve to say something solved

This isn’t and never was solved are they listening to what I was saying  probably not just like the negligence before I need a call back then it solved can I come to cox and talk to someone ? Or you sweep  your poor staffing team a reward form not helping ! They was so know it all whom says they still not listening  this is worst experience in customer service ever and gave out 10 bucks take it back then if that solved it