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Visitor
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1 Message
Getting tired of service interruptions.
I work from home and my seeding job is live-streaming. My internet loses connection at least once if not twice a day, costing me money. Once I've jumped through all of the hoops to get to an actual person, i got told with an attitude that there are no issues in your side where there CLEARLY ARE. And since you're a monopoly and the only service for high speed internet in my area, i can't switch to another provider, so you don't care. Fix this problem now or so help me God, I'm going to collect signatures and start a class-action lawsuit. You owe us all credit for these interruptions, lost work and zero accountability.
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DorisM
Moderator
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I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
-Doris
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JasonV82
New Contributor
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If your service is that bad file a complaint with the FCC. Cox will have to respond and get your approval that the issue is fully resolved before they can close the complaint with the FCC. They take them very seriously.
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C
coolspirit76
Visitor
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I keep waiting for the bill for them to credit the time we are without service. Laughable, I know. Why must we call them to do the right thing? Come on, Cox.
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BiPolaris
Visitor
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Why is problem clearly their side? What is the data?
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