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New Contributor
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Getting 7 Mbps, it's supposed to be 900 Mbps. It kept disconnecting. Can't get ahold of a Cox representative.
I was talking to a chat representative, she sent a signal that tests the internet then it got disconnected for 1 min. I waited for the chat to come back, but it didn't. I reconnected, waited 1 1/2 hours, nothing. I called, waited 10 mins. with the music, it rang then it became a busy tone. I tried the text support, but it's late and I'm tired of waiting.
I have 7 Mbps internet download speed but I'm supposed to be getting 900 Mbps with panoramic wi-fi according to a previous representative I called before. She said they needed to send a technician since there's packet loss and old coaxial cable, I declined since there's a pandemic. Sometimes, the internet disconnects after midnight. A few days ago, it was gone for 2 hours. This is unacceptable. I was gonna ask for the data cap to stay unlimited to make up for it, but I can't get ahold of someone. What time are they open until? I don't know what to do. Please help.
Bruce
+4 more
Honored Contributor III
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Have you ever measured 900 Mbps from your house?
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Mr__L
New Contributor
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I finally got ahold of a Cox operator on the phone & a Cox technician texted me at 1:30 a.m. I can't believe I have to pay $10 x 3 months for the technician to fix it from outside the house or it'll be $75. I'm not getting the fastest speed that I paid for and it disconnects sometimes, it should be free to fix. Oh well. Thanks for your help.
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Chichi
New Contributor
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I am having continuous problems with the internet. We also have panoramic but the signal is constantly disconnecting. Has happened the last two days and my kids have homework and zoom meetings. I need a reliable service. Does anyone have any suggestions.
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