Full Week No Internet

Hi SusanC1. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

Nope , my internet has been down since Wednesday it’s ridiculous and there is no updates 

I live in fort smith Arkansas as well and ever since I upgraded my service 3 months ago my internet has hardly worked well enough for constant usage. Have called well over 100 times in that period and it’s always the same response “we’re not seeing any issues on our end we’ll have to send a tech out to learn the issue” yet the service has done it in 3 different locations since the upgrade and I’ve upgraded my modem bought new plug ins etc. Everyone around me has issues with cox specifically as well. I do not want a moderator commenting on this asking me to call anyone because believe me I’ve done it I just want my Wi-Fi I’m paying $200 a month for to work. From what I’ve seen it’s a trend with cox for people to upgrade their service and get nothing out of it except no Wi-Fi from cox. I’m really about done with you guys. My Wi-Fi goes down constantly throughout the day and when it’s running it runs maybe 150mbs/s when I’m paying for 1000.