New Contributor
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1 Message
Extreme data usage
My data usage is grossly increased within the last few months. Our network is password protected. The data usage reported by Cox is technology impossible. We would have to be running servers out of our household, which we are not, in order to use the amount of data reported on a daily bases. There are only two adults and one small child in our household and COX is charging me for using over 1034 mb of data in less in 30 days! What's interesting is they have a large amount of data being used when I'm at work. Is anyone else having this problem? I've contacted COX a few times in regards to this problem and they state they don't know how to help us. Is this a class action problem?
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JamesDH
New Contributor III
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23 Messages
Are you connecting to Netflix or other streaming services? They can greatly inflate the amount of data useage for a given time period when you are using them even via the Contour 2 receiver.
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Eric_V
New Contributor II
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22 Messages
Netflix uses a lot up especially if you leave it on auto. If you have a 4k tv consider it easily double-four times as much as regular 1080p movies/tv. If you have xbox or playstation a lot of updates to games are now 50+ GB each.
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Parrothead
New Contributor III
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22 Messages
I'm having the same problem. It started a few billing cycles ago. I went from using 10 gigs a day to 50 gigs a day according to Cox. The first cycle they said I was at 85% of the 1024 gigs allowed and the following cycle, I exceeded it. They have credited my account for overages so far but it seems that they want me to upgrade my service. We have only been using one hard wired desktop with no streaming or gaming. I've replaced my modem and router, changed passwords, turned the wifi off of my phone and it keeps happening. If I unplug my computer from the modem, the usage stops but like you said, it increases even when we aren't home if I don't unplug it. Cox technicians have come to my house twice and nothing has helped. I'm at my wit's end here.
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J_Kopp
New Contributor III
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14 Messages
The amount of data we use should not even be a concern. It never was before. Greed is Cox's core principle.
Think about this: since when does technology and product quality go backwards over time? Answer: IT DOESN'T! unless we're talking about Cox Communications that is
. I remember back in the 80's when they used to rip my grandma off for some huge amount of money JUST TO WATCH THE BASEBALL GAMES! and they only televised like 40 games!!!
If the politicians would get off their **** and do some good old fashioned trust busting to get rid of these unaccountable monopolies, they would never be able to get away with how they are stiffing everyone.
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