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New Contributor
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8 Messages
Closed
I'm seeing my bandwidth consistently slowed in the evenings, like clockwork, with the same amount of devices on my network, and typical activity. The download speed for my gaming systems is cut in half. During the day, they show fine. In the evening, as if on a schedule, their download speeds are cut by 50% or more. I'm paying for a premium package, and expect consistent service.
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Updated
3.2K
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Spectrum is terrible
Discussions
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Reapeating connectivity issues
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Horrendous customer service
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Throttling and buffering
Discussions
4
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Payment
Discussions
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Lack of hotspot setting
Discussions
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URC-8820-MOTO remote doesn't control DVR
Discussions
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Zurq
Contributor II
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I'm getting packetloss at 9pm everynight, it is node oversaturation, cox's nodes are not capable of having 800 people on one node, they told me that they have plans to split the node to ease congestion, i don't know how true it is.
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bearone2
Contributor III
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it's called prime time for a reason!!
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membrane
New Contributor II
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We have Cox gigabit. My speeds go from 800+Mb to under 50mb EVERY NIGHT at 8pm like clockwork. Have contacted Cox multiple time with the same runaround each time. Crew came out and replaced the line from the street with no improvement. Speeds go back to near normal after midnight. I'm beyond pissed at this point as I'm paying for a premium service and I cannot even stream video without constant buffering.after 8pm.
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MichaelJ
Moderator
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Thank you,
Mike J.
Cox Support Forums Moderator
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croken
New Contributor
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Wow....tried emailing....a fat lotta good that did. I'm complaining about an issue centering around timing, in the evenings...very clearly. They get my email first thing in the morning...and then what do they do? They proceed to test my connection.....at 9:30 AM in the morning, and tell me it's fine. My complaint says my connection is fine all day. It only goes to ** from 8:00 PM - 11:30 PM (estimated) every evening. This is not an issue in my house. This is an issue on Cox's network.
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