New Contributor
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2 Messages
Email address to send in copies of my chat with live rep
After years of mixed reliability and service, constant pricing increases, I have decided to leave Cox, we have been with Cox over 30 years. I tried to simply cancel using online chat. I talked with a live agent, who as absolutely terrible.
This individual kept me in chat for 24 minutes, simply to cancel. Multiple times, tried to debate with me about poor service when I had ONLY contacted them once in the past few months. I said, please cancel it is cumulative, the live agent came back 6 times challenging my reasoning. I felt like it was a game, to see how long before I lost my temper, which I was not about to do.
I capture the entire conversation, and want to send a copy via email or mail, can someone provide an email or mailing address?
Thank you
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JulianN
Moderator
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366 Messages
Hello. I'm sorry to hear about the cancelation of your account. Your business means a lot to us, and your over 30 years is what we strive for. I understand the process to cancel services can be a bit involved. We want to make good experiences, and I apologize that did not occur. You can email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian
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