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New Contributor II
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7 Messages
Closed
Hello, I recently purchased a new Netgear CM1000 modem and new router, i also upgraded my internet speed to gigablast plan.
Before upgrading the modem and plan, i had connection drops randomly throughout the day. Its gotten worse with upgrading the modem and speed, Basically cant even play online games anymore due to constant lag and disconnections.
Ive reset my modem and router, check all cable connection inside and outside the house. The cable from outside goes straight to the modem. I strongly believe this is a connection issue not related to my equipment.
Here are the modem event logs and power levels, These errors or logs, due not go away. i get them constantly. Any help will be greatly appreciated.
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KleeWai
New Contributor III
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Oversaturated node, hope that cox is actually trying to fix it.
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W3sternSpy
New Contributor
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It's cox. Before this stupid pandemic even happened, this was already starting to happen back in February this year and has progressively became worse. Cox sat there and told me it was my equipment fault for this issue. I have a CM1000 now sitting being unused as I replaced it with a Arris SB8200. Still have the same issues.
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W3sternSpy
New Contributor
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It's cox. Before this stupid pandemic even happened, this was already starting to happen back in February this year and has progressively became worse. Cox sat there and told me it was my equipment fault for this issue. I have a CM1000 now sitting being unused as I replaced it with a Arris SB8200. Still have the same issues.
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DannyS
Moderator
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