New Contributor II
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5 Messages
Disappointing service Cox.
I really hate to roast Cox but I haven’t been able to get an answer on what I consider inexcusably poor service in Queen Creek Arizona. I pay nearly $180 per month for gigabit internet and for the last several months we see drops and pauses in our internet service several times per day. I would say 5-15 times per day. We both work from home and it’s not ok to not have reliable internet for our work, zoom and teams calls. Yet I really don’t have an alternative that has the speed we need. Very frustrating.
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Shariel
Moderator
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294 Messages
sixcampbells321, I am sorry you're having issues with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.
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sixcampbells321
New Contributor II
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5 Messages
If someone at Cox wants to help me or can at least pretend to care about impacting the livelihood of its customers I am all ears. Yesterday’s outage lasted from early morning to 3pm. Unacceptable! Today I get up and YES another outage. Here we go again and another day of my work being severely impacted.
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Darkatt
Honored Contributor
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2K Messages
Are you using wired, or wireless? Fiber or Coax? What do the lights on the Modem, or ONT show during one of the data pauses?
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Doug5353
New Contributor
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1 Message
I live in Queen Creek AZ and Cox internet is frequently down. My service has been down all day…I am self employed, work from home and I the poor connection is costing me thousands of dollars in lost productivity each month
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