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Nanci_D

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DATA USAGE

I just got a notice from Cox that I have used 75% of my data plan and will get charged an extra $10 for each additional 50MB. This has never happened in the history of my account. Tried to go online to see my current usage, page won't load. Tried to use Customer Service CHAT, page won't load. It appears that my usage is elevated due to virtual schooling and I don't think it's fair that I have to pay more now for data service. Doesn't COX have options for that?

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BrianM

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We do offer 2 additional data plans for all levels of service www.cox.com/.../add-internet-data.html We also recently increased the monthly data usage from 1TB to 1.25 TB

Brian
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Frustrated_beyo

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I am thinking the data usage is a scam, 

We had been hitting our cap, so I switched to unlimited, once we were on the unlimited plan, we were no where near hitting close to the old usage cap.  So since we have less income now due to Covid, I changed back to limited, since we were not getting any where near the limit amounts.  Changed last month starting this month.  Somehow, we are at our limit and going to have to pay more.  There has been nothing different this month from last month, except removing the unlimited plan.  Do they calculate differently depending on your plan, just so you have to pay more?

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