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New Contributor
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Cox Routing Seems Messed Up
Certain websites and services won't load. Youtube, Facebook, Netflix load fine. I try to get onto Discord (discordapp.com and the desktop program), Amazon, and Hulu and the websites never connect. I can ping them, I can connect to them on my cellphone when I'm on data, but on Cox internet? Nada. This applies to wireless/wifi AND an ethernet wired connection. This started yesterday, 1/24/2020, at around 7pm EST and it is very annoying.
Zurq
Contributor II
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it's cox, they are going to say different. but it is def cox.
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micahdrawings
New Contributor II
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I'm having the *exact* same issue, from roughly the exact same time as you (1/24/2020, started roughly 7pm EST). I cannot connect to Discord (website, desktop app, or mobile app) on any device. Hulu doesn't connect, and a number of other sites I use regularly are suddenly unable to connect. Occasionally I get a "your internet access has been blocked" error but that usually gets replaced with "site can't be reached" errors upon refresh or restart. I can confirm all of these sites are safe to visit, and they all work just fine on my 4G network. However, I can't access them at all via wireless or ethernet wired connections while on my home network.
I've also noticed that some sites that *do* load seem to be loading very slowly despite my speed test seeming fine. Netflix, in particular, is taking a very long time to load show thumbnails, and the video streams often start out grainy or pixellated.
This is extremely frustrating for me for two reasons. First, I upgraded to Gigablast service just this past Wednesday (1/25) so I was hoping for a much smoother internet experience overall. Second, I work from home, and a number of sites I need access to regularly are suddenly inaccessible. It's really important for me to have these sites available, but it's been close to 24 hours since the issue arose. Something is definitely up on Cox's end.
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RichVA
New Contributor
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Having the same issue. FB and Instagram come up but pictures won't load. Pages that do come up seem very slow to load. Needed to make a reservation on aa.com but couldn't get there via wifi - had to switch to phone data plan. Frustrating . . .
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Dantae120
New Contributor
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Same issue, i have talked to two customer service people on the phone and I am messaging support chat right now.
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KevinM2
Former Moderator
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Thank you for bringing these issues to our attention, and this is currently being escalated. When we receive additional information, we will gladly follow up in the Cox Forum thread. If you have any further information that you would like to add, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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stuco
New Contributor III
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I'm experiencing the identical problems since Friday evening in the 23462 zip code and contacted Cox support 3 times. Of course Cox said all 3 times there are no issues on their end and forced me to reboot modem, router and plug directly into the modem all with the same results of not working. Of course it's not on my end and is an issue with Cox.
Yesterday, 2 hours after the 2nd call to Cox support, there's a notice on Cox,com saying there are outages in my area with an estimated repair time of 7:06pm. Not 7pm but 7:06! Now why didn't support know that??? Around 5pm I receive a text from Cox saying your outage has been fixed. Still couldn't access the same websites so shut down and went out to dinner. Came back around 9pm, rebooted modem and router several times and a few of the websites could be accessed but others could not.
This morning call Cox again trying to get to Tier 2 support and the rep refuses making me do all the resets again knowing it's on Cox's end. If you want to know why people hate Cox it's this very reason. Other times I've been told the issue is on my end only to finally get to Tier 2 support after many attempts and the first thing Tier 2 says is "yes we are aware of the issue". If Tier 2 knows then why don't the reps on the front line know. It's beyond frustrating.
I want to know when this issue will be fixed and certainly Cox should credit my bill for all this frustration and not being able to access the internet websites of my choice!
Websites won't load as of now saying "The server at www.xyz is taking too long to respond. The connection has times out."
bestbuy.com
cvs.com
dockers.com
americanairlines.com
foxnews.com
facebook loads very slow
Yesterday additional sited wouldn't load.
downdetector.com
Thunderbird.com
thefederalist.com
washingtontimes.com
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Lozt
New Contributor
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discordapp, different vpn websites.
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Soulprison
New Contributor III
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I too, am having the same issues. Zip code is 23606 (Newport News). I had to use my phone today to pay all my bills because half the websites won't load.
Discord.com
Marcus.com
Americanexpress.com
bestbuy.com
amazon.com
instagram.com
facebook.com
battle.net
mmo-champion.com
dom.com (dominion energy)
paypal.com
amazon.com
dominos.com
I'm sure there are more but this is what I can remember off top of my head.
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Soulprison
New Contributor III
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Just an update on my end. It looks like whatever was the issue was it has been corrected as of right now.
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BrianM
Moderator
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Just a follow-up, this was corrected as of the 28th.
Brian
Cox Support Forum Moderator
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